Support Enforcement Specialist, Northern Virginia District, (w1331)

Support Enforcement Specialist, Northern Virginia District

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments. The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive.

Duties in this position may include: locating non-custodial parents, working with other state and country child support agencies, establishing paternity, determining and assessing child support obligations and health care coverage, ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions, providing testimony in court proceedings when required, connecting parents with resources and partners that support their ability to be self-sufficient and active participants in their child lives.

The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children. The ideal candidate enjoys delivering a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries, handling sensitive case information, researching, analyzing and following up on accounts to verify established protocols, interacting with customers to resolve their challenges and questions using multiple communication channels, developing effective partnerships within and across teams, and the challenge of building strong relationships through proactively calling customers who may be evading or distrust the child support system.

The Division of Child Support Enforcement offers an interactive team setting, where staff receive structured training, and the benefit of on-the-job coaching. Support Enforcement Specialist are given the tools to develop the competence and independence to successfully meet the challenges of engaging this fast paced, performance driven environment. VDSS engages its employees for success offering comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia's families.

Minimum Qualifications:

Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered. Skill in information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze, determine and document the appropriate action in order to achieve results. Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting. Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results. Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications. Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications. Demonstrated skills in performing basic mathematical computations. Ability to work in a considerate and respectful way as a team member to set, clarify and achieve team goals.

Additional Considerations:

Comprehensive knowledge of child support enforcement. Experience gathering and organizing client documentation to process financial transactions. Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.