Student Support Specialist

Student Support Specialist

The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.

Duties and tasks include:

• Performing registration tasks and/or providing guidance to students on the registration system.
• Entering and maintaining accurate data into the student information system.
• Issuing enrollment confirmation emails and letters.
• Troubleshooting and resolving enrollment problems.
• Providing quality customer service.
• Identifying and assessing customer's needs to achieve satisfaction.
• Handling customer complaints and providing appropriate resolutions and alternatives.
• Assisting with the marketing classes.
• Organizing and maintaining files and records.
• Assisting program developers/managers/coordinators to ensure logistical arrangements for programs are met.
• Providing general office support tasks.
• Performing other related duties as required.

Minimum qualifications include:

KSAs:

• The ability to adapt and respond to different audiences.
• Excellent written and oral communication skills
• Strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Demonstrated computer skill proficiency including using Microsoft Office
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers.
• Attention to detail and ability to take initiative.

Minimum work experience includes:

• Experience with customer service.
• Experience with office procedures, managing files, schedules, and paperwork.
• Experience with Microsoft Office including Microsoft Outlook

Additional considerations:

• Experience working in an office setting.
• Experience working in a higher education setting
• Bilingual abilities are a plus

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer