Regional Practice Consultant - Child Protective Services (northern Regional Office) #w5496

Regional Practice Consultant - Child Protective Services

The Virginia Department of Social Services (VDSS), Division of Local Engagement and Support is currently seeking a Regional Practice Consultant in our Northern Regional Office. This position is responsible for providing programmatic supervision, consultation, and support to Local Departments of Social Services to promote efficiency/accountability in program operations, and enhance service delivery to customers in the region. Provide feedback to the Program Manager and Regional Director on issues that pertain to specific local agency operations or have region-wide/statewide implications. Occasional overnight travel required.

Minimum Qualifications:

• Considerable knowledge in the Child Protective Services program area.
• Comprehensive experience with interpreting and applying Federal and State human services policies and regulations.
• Experience in providing casework or other social services in a public or private social services or other human services agency.
• Must possess a valid driver's license.
• Demonstrated ability to provide guidance, training, assistance and support to local departments to ensure quality/efficiency/accountability in all program operations.
• Ability to develop/deliver policy, procedural and automated systems training to individuals with varying levels of program knowledge.
• Experience with communicating clearly and concisely, both orally and in writing.
• Demonstrated ability to understand human behavior, as it relates to social/economic concerns and casework principles/practices.
• Ability to work independently and as a team member.
• Demonstrated ability to manage multiple tasks and prioritize workload.

Key competencies:

Influence Others – The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, to find common ground and solve problems for the good of all.

Focus on Customer – The person who is effective in this competency embraces a customer-focused mindset in all parts of engagement with internal and external customers. He or she demonstrates concern for satisfying the expectations of customers, and uses their understanding of customer needs as the basis for decision-making and actions.

Manage the Work Process – The ability to figure out the processes and workflows necessary to get things done, develop a plan and organize people and activities to achieve the best results.

Build Relationships – The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, to find common ground and solve problems for the good of all.

Solve Problems – The ability to use logic, critical thinking and analysis skills to identify and analyze problems in a systematic but timely manner, drawing correct and realistic conclusions based on data and information, and accurately assessing root causes before moving to solutions.

Lead Others – Through trust, empowerment, and teamwork, create an environment that supports diverse perspectives, fairness, dignity, compassion, and creativity. The ability to work with and influence others to achieve common goals.