Patient Lodging And Support Services Specialist

Patient Lodging And Support Services Specialist

The Patient Lodging and Support Services Specialist supports the day-to-day operations of UVA Health's Patient Lodging and Support Service programs, which help reduce barriers to care for patients and families. This role ensures access to safe, comfortable accommodations for patients and caregivers traveling long distances for treatment, patients who have been discharged but must remain close to the hospital for follow-up care, and patients who require monitoring in a supportive, non-clinical environment. Serving as both a welcoming first point of contact and an essential operational partner, the Specialist helps ensure the Hospitality House and contracted lodging programs run smoothly, efficiently, and with a focus on delivering an exceptional guest experience. These roles are responsible for providing administrative services to the organizations schools/units/leadership. Activities may include preparing documents of varying complexity, managing the collection, recording, sorting and filing of data/information, preparing reports, making travel arrangements, arranging appointments/meetings, responding to inquiries.

Guest Services & Experience

• Welcome guests by greeting, registering, checking them in, and overseeing check-out procedures; prepare associated reports.
• Serve as a knowledgeable, compassionate resource for guests, offering guidance and support prior to and throughout their stay.
• Provide consistent, professional, and courteous customer service in all interactions.
• Address guest needs, requests, and concerns in a timely, professional manner.
• Answer and route incoming phone calls.
• Ensure all guest information is collected, documented, and stored accurately and confidentially.
• Accurately handle payments, and related financial transactions.

Lodging Operations & Coordination

• Manage all lodging reservation requests from patients, families, social workers, and care teams, ensuring timely review, placement, and confirmation communication.
• Help coordinate daily operations of the Hospitality House and supported lodging programs to foster a safe, clean, and welcoming environment.
• Help coordinate room assignments, availability, and upkeep with housekeeping and maintenance partners.
• Maintain working knowledge of facility services, policies, referral criteria, room types, shuttle services, and related offerings.

Program Administration & External Partnerships

• Coordinate processes related to philanthropic financial assistance for patients and families.
• Support hotel contract management to ensure the availability of high-quality, cost-effective lodging options.
• Collaborate with external partners (e.g., hotels, vendors) to uphold service standards and operational efficiency.
• Seek feedback from guests and internal stakeholders to support ongoing program improvement.

In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements

Education: High School Graduate or Equivalent Bachelor's Degree preferred.

Experience: 2 years relevant experience required.

Licensure: None required.

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The starting base rate for this role is $19.50 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.