Office Services Specialist

Office Services Specialist

The Lord Fairfax Health District is seeking an Office Service Specialist to travel between three offices: Page County Health Department, Shenandoah County Health Department, and Warren County Health Department. This position will primarily be based in Page County but will travel to the Warren County and Shenandoah County offices. Also, you may be needed to cover in other offices throughout the district. This position is responsible for environmental health and medical office duties. Duties will include (but not limited to): patient eligibility and registration, medical billing and posting of payments, data entry, and completing vital records requests.

This position requires availability between standard working hours of 8:00 a.m. through 4:30 p.m., Monday through Friday. The position may occasionally require the selected applicant to work an adjusted schedule in the event of late clinics, weekend health fair events, or working in a shelter during a natural disaster. This position requires a minimum of 25% travel time to different offices throughout the Commonwealth of Virginia as needed with the use of a state-issued vehicle or your personal vehicle with mileage reimbursement. A valid State Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency. Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties include: routine office and administrative responsibilities, scheduling meetings, takes and transcribes meeting minutes, prepares correspondence, maintains records, orders supplies, and answers questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division or resource, explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area. Intermediate to expert level of proficiency with standard office applications including Word, Excel, Gmail, Chrome/Internet Explorer, and generic web-based applications, comfortable learning new applications and programs. Ability to maintain professional demeanor and positive working relationships. Aptitude for quickly learning and implementing new procedures. Ability to interpret and properly apply rules and regulations and to educate others about available services. Significant experience multitasking, including ability to establish priorities, schedule work and communicate with all levels of staff and clients. Ability to work both independently and/or with a team. Demonstrated experience providing a high level of customer service. Ability to work efficiently and effectively in a high-traffic, fast-paced office environment. Strong written and oral communication skills. Positive, proactive attitude in identifying and taking responsibility for unfinished tasks, supporting the efforts of others and contributing to overall team performance. Willingness to accept occasional and temporary changes in work location and/or schedule. The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications:

• Knowledge of office and administrative principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively with internal and external customers, verbally and in writing
• Considerable skill in the operation of standard office equipment

Additional Considerations:

• Experience in an office setting
• Bilingual is a plus

Contact Information:

Name: Karla Fillmore

Phone: 540-722-3470

Email: Karla.Fillmore@vdh.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.