Working Title: Federal Work Study Supervisor/Customer Service Representative
State Role Title: Education Support Specialist II
Position Type: Full-time Staff (Classified)
Position Status: Full-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: Financial Aid and Scholarships
Department: 100179 - Financial Aid and Scholarships
Pay Range: $44,000 - $46,351
The Federal Work Study Supervisor/Customer Service Representative provides leadership and operational oversight for student employees serving at the front counter of the Financial Aid Office. This role ensures the delivery of efficient, accurate, and compassionate customer service to students, families, and visitors. In addition to supervising daily operations for FWS, the position supports outreach efforts by participating in financial aid presentations and workshops with local high schools and the James Madison University (JMU) community, promoting financial literacy and fostering strong community engagement.
Duties and Responsibilities:
Qualifications:
Additional Considerations:
Additional Posting Information:
Conditions of Employment: Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Reasonable Accommodation: If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer