DMV Regional Director Of Field Operations - East

DMV Regional Director Of Field Operations- East

The Department of Motor Vehicles (DMV) is seeking a highly qualified and dynamic leader to serve as the East Regional Director of Field Operations. This critical executive-level position provides operational oversight and strategic leadership for the DMV's Full-Service Field Operations across multiple districts and Customer Service Centers within the Eastern Region. As a key member of the DMV leadership team, the Regional Director plays a pivotal role in advancing the agency's mission, strengthening organizational culture, and ensuring the delivery of exceptional customer service. This position requires extensive travel, with the ability to commute up to 75% of the time to offices throughout the assigned region.

Key Responsibilities:

• Provide executive leadership and operational oversight for Full-Service Field Operations across multiple districts and Customer Service Centers within the region.
• Collaborate with executive leadership to set and implement CSMA's strategic priorities, shape organizational culture, and build mutual accountability across field operations.
• Lead and execute the customer experience vision for the assigned region to ensure excellence in customer service delivery and program performance.
• Drive customer satisfaction through continuous improvement, innovation, and effective problem-solving.
• Ensure consistent, ethical, and compliant delivery of DMV services in accordance with state and federal laws, regulations, and agency policies.
• Implement innovative operational solutions that enhance efficiency, service quality, and customer access.
• Optimize the use of fiscal, human, and operational resources to meet performance goals and organizational objectives.
• Build, develop, and sustain high-performing leadership teams while fostering a culture of accountability, collaboration, and service excellence.
• Monitor regional performance metrics and operational outcomes, identifying trends and implementing corrective actions as needed.
• Serve as a senior representative of the DMV in matters impacting regional field operations.

Leadership Expectations:

• Demonstrated ability to lead large, geographically dispersed teams.
• Strong commitment to customer service, accountability, and ethical leadership.
• Proven capacity to manage complex operations and drive organizational change.
• Ability to build trust, influence stakeholders, and align teams around shared goals.

Work Requirements:

• Must live within the Region. Extensive regional travel required; selected candidate must be able to commute approximately 75% of the time to offices throughout the Eastern Region.

Contact Information:

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov