Campus ID Card Services Coordinator

Campus ID Card Services Coordinator

Title: Campus ID Card Services Coordinator

Agency: Virginia Peninsula Community College

Location: Hampton - 650

FLSA: Nonexempt

Hiring Range: $28.00-$31.00 hourly

Full Time or Part Time: Part Time

Job Description:

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York. Under the general supervision, direction, policies, and guidelines of the Dean of Retention and Student Success this position is responsible for the day-to-day operations of the Virginia Peninsula Community College Gator Card Photo ID card office, administration and management. This position provides additional administrative and direct customer support to students, faculty, staff, guests, and contractors of Virginia Peninsula Community College.

The Campus ID Card Services Coordinator may be required to perform other duties as assigned as necessary, appropriate, and/or available.

This position is designated as Campus Security Authority (Clery Act) and Responsible Employee (Title IX).

Minimum Qualifications:

Knowledge • Thorough knowledge of customer service standards and procedures. • General knowledge of computer and/or network security systems, applications, procedures, and techniques. • Working knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures. • Working knowledge of photo ID software programs, associated hardware, databases, and/or other programs/processes. • Working knowledge of SIS, Oracle Adm/or similar databases.

Skills • Excellent and effective interpersonal, oral, and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community. • Excellent skills in computers, related word processing, and spreadsheet software, proficient with Microsoft Office Suite or similar software. • Ability to operate modern office equipment including computer and photo ID equipment. • Outstanding administrative skills including attention to detail with a focus on thoroughness and quality. • Strong analytical and problem-solving skills • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. • Skill in organizing resources and establishing priorities. • Skill in the configuration, installation, and operation of leading-edge automated ID and access control systems.

Abilities • Ability to foster a cooperative work environment. • Ability to develop systems solutions for operational problems. • Ability to develop and maintain recordkeeping systems and procedures. • Ability to determine computer problems and to coordinate hardware and/or software solutions. • Ability to model courteous engagement and outstanding customer service with college students, faculty, staff, visitors, guests, and contractors while ensuring clear and firm adherence to laws, regulations, policies, and procedures. • Ability to recommend and implement goals, objectives, and practices for providing effective and efficient card services. • Ability to adapt to change and/or changing environments with or without warning. • Ability to be sensitive to, and understand, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, staff, visitors, guests, and/or contractors. • Ability to communicate clearly and concisely, both orally and in writing in English. • Ability to work independently or effectively with others and teams to achieve goals and resolve problems, with an emphasis on customer service. • Ability to plan, organize and complete work within prescribed deadlines. • Ability to effectively manage multiple tasks. • Ability to present information before large groups of people or through an online meeting forum. • Ability to work cooperatively to resolve discrepancies as they arise. • Ability to work at all campuses, educational sites, and/or other functional venues or locations for which the College may use. • Ability to workdays, evenings, and/or weekends, as assigned. • Ability to use an exceptionally high degree of confidentiality and discretion in the management and sharing of information.

Required: • Experience operating an ID card system • Experience maintaining cardholder databases and ensuring data accuracy • Work-related experience • Experience managing daily operations of a service desk, office or student-service area • Experience in student services, customer service, administrative support, or campus operations • Experience handling front line customer interactions in a fast paced environment • Experience with data entry, recordkeeping, or program administration • High school graduate or GED. • U.S. Citizen or otherwise legally eligible for employment in the Commonwealth of Virginia • Minimum of 18 years of age. • Successfully complete a background investigation in accordance with the current Virginia Peninsula Community College standards.

Additional Considerations: Education, training, and/or significant work experience or combination of education, training, certification.

Equal Opportunity Employer