Business Support Analyst

Business Support Analyst

Title: Business Support Analyst

Agency: VP Student Enrollment, Engagement & Services

Location: Norfolk, VA

FLSA: Non-Exempt

Full Time or Part Time: Full Time

Job Description: This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the 3rd party customer program and will be responsible for establishing the accounts in the parking management system, providing technical assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.

Minimum Qualifications: Some knowledge of MS Office Software Applications. Some knowledge of T2 Flex Parking Management System (PMS), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications. Excellent verbal and written skills. Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers. Good customer service skills, including problem solving, conflict resolution, and account relationship management. Superb keyboarding, grammar, spelling and proof reading skills.

Additional Considerations: