Audiovisual Support Engineer, School Of Law

Audiovisual Support Engineer, School of Law

The University of Virginia's School of Law is seeking an Audiovisual Support Engineer to join the Law IT team. The University of Virginia School of Law is consistently recognized as one of the top law schools in the country, with a dynamic and diverse faculty who excel in teaching, scholarship, and service. The environment at the Law School is both active and vibrant, with numerous faculty and student-organized events taking place year-round. The Law School takes pride in its keen sense of collegiality among students, faculty, and staff and its commitment to excellence and service. The Audiovisual Support Engineer will be responsible for overseeing and supporting the audiovisual (AV) systems in the Law School's classrooms, conference rooms, and event spaces. Key duties include diagnosing and resolving AV issues, managing system functionality, providing training, recommending strategic enhancements, and overseeing equipment installation and deployment. The role also involves collaboration with internal teams and external partners. Some assistance with help desk walk-ins, phone, and email support troubleshooting general issues with mobile devices, laptop, desktop, and software is also expected. This is an in-person position ineligible for remote work during the first year of employment. This position will include some evening and weekend work, as needed.

Responsibilities:

• Proactively enhance the Law School's AV capabilities by recommending innovations and managing infrastructure through usage tracking, replacements, and strategic planning.
• Collaborate with AV integrators, architects, and contractors on major AV installations and upgrades. Install and configure new AV equipment, review product features, and maintain accurate inventory records.
• Provide course, events, and day-to-day support to Law School employees, students, and guest speakers. Support levels vary and could involve supplemental setups, microphone/speaker management, recordings, and web conferencing.
• Respond to service requests, diagnose AV issues, and deliver timely solutions for internal and external clients while maintaining clear documentation of issues and providing resolutions into a help desk ticketing system.
• Conduct regular room checks to ensure all AV systems function properly and address issues proactively.
• Provide training and support for faculty, staff, and students on classroom technology and loanable equipment; develop clear documentation and help guides.
• Work closely with a team of IT professionals and actively participate in team meetings.
• Provide baseline IT support for Tier 1 technology needs.

Education and Experience:

• Bachelor's Degree plus two or more years of relevant experience required.
• Strong knowledge of AV systems (Crestron, Qsys, Epiphane Pearl, Panopto, Canvas, Shure Microflex, Zoom, and Airtame) preferred.
• Ability to design/configure/maintain AV systems within a Class A, B, and C IPv4 private addressing networking infrastructure desirable.
• Excellent oral and written communication skills with the ability to support both technical and non-technical users.
• Commitment to continuous improvement.
• Ability to work collaboratively with a diverse range of users and skill sets.
• Ability to collaborate effectively with IT and AV engineers to achieve collective outcomes.
• Knowledge of applying AI solutions to AV infrastructure and optimizing workflows and increasing efficiencies in AV support is desirable.
• Excellent organizational skills, with the ability to simplify and clarify complex processes, and manage multiple projects simultaneously.
• Ability to function effectively in a team environment, often with minimal supervision, to achieve results and meet goals in a service-oriented environment.
• Demonstrated ability to review, interpret, and make professional judgments on complex issues while maintaining a consistent level of support.

Physical Demands:

The position requires the ability to lift computer equipment and printers up to 50lbs and connect and disconnect computers and peripherals under desks. In addition, this job requires sitting/standing for prolonged periods, frequently bending/stooping/walking (distance: 1 - 2 miles/day), climbing (ladder, steps), reaching, and the use of both a keyboard and touch screen equipment. This position is classified as a full-time, exempt-level, position with benefits.

To Apply:

Please apply online and search for R0078711. Complete the application and upload the following required materials: Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following:

• Cover letter
• CV/resume
• Names and contact information for three professional references.

*** Please note that ALL REQUESTED documents MUST be uploaded in the resume submission field, and you can combine documents into one PDF. ***

**Applications that do not have all the required documents will not receive full consideration.*** The University will perform background checks on all new hires prior to employment. Reference Check Process References will be contacted for final candidates only. Candidates will be notified before references are contacted. Contact For questions about the application process, please contact Bill Crane, Senior Recruiter, UVA Information Technology Services at Xer5ff@virginia.edu Questions regarding the position should be directed to Jason Bayers, User Support Manager, at jcbayers@law.virginia.edu.

The School of Law is located in Charlottesville, VA, a college town setting with natural beauty and significant historical relevance in the foothills of the Blue Ridge Mountains. Charlottesville is a wonderful place to live with an extraordinary quality of life, often ranked among the best places to live in the United States. For more information about UVA and the Charlottesville community please see UVA Life in Charlottesville and Embark Central Virginia. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.