Assistant Director, Operations

Assistant Director, Operations

The Assistant Director of Enrollment Operations Systems provides strategic and technical leadership within the enrollment management function. Reporting to the Director of Operations for Enrollment Management, this role oversees critical systems (e.g., CRM, SIS) and processes—from inquiry through matriculation—to support institutional recruitment, admissions, and onboarding initiatives. These individual processes electronic admission decisions and financial aid award packages, manages the enrollment workflow of program-specific graduate certificates, and processes deferrals and term changes, requests to change student majors, and manages the communication of immunization requirements. This position will manage the receipt and communications aspect of a graduate and undergraduate student's enrollment checklist (i.e. Student Immunizations, Final Transcripts, and other forms).

Required Qualifications:

• Knowledge of office practices, procedures, and office equipment.
• Strong proficiency with Student Information Systems (i.e. Banner) and a Constituent Relationship Manager (i.e. Slate Technolutions).
• Strong communication skills, both verbal and written and computer and interpersonal skills are required.
• Working knowledge of Microsoft Suite and Internet applications.
• At least two years of progressive admission and/or higher education experience.
• Education: A combination of knowledge, skills, and abilities, including education and a minimum of two years of progressive experience in admission and higher education, is required.

Preferred Qualifications:

• Working knowledge of Slate Technolutions and Banner.
• Demonstrated ability to follow oral and written rules and regulations, to learn new practices, procedures, and equipment operations, to collect, assemble, and process information and to organize work.
• A passion for working with people and serving as an advocate for students. Outstanding attention to detail and accuracy.
• Demonstrated strong written and oral presentation skills to communicate with both prospective students and campus partners.
• Ability to interpret data to identify and analyze trends.
• Ability to be proactive and work independently, as well as collaboratively, as part of a team.

Employment Conditions: Must have a valid driver's license.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Exempt

Work Classification: Classified Staff

Normal Work Schedule: 40 hours per week, some nights and weekends

Employee Classification: Education Support Spec III

Department: Admissions

Salary: Commensurate with Experience up to $51,000

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement:

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.