Admissions Program Support - #wwrw0210

Admissions Program Support

The Wilson Workforce and Rehabilitation Center (WWRC) Admissions Office is seeking Admissions Program Support. This position gathers, organizes, and reviews referral and pre-admission documentation based on WWRC Admission Criteria and program guidelines. Caseload includes driving services for in-person and virtual delivery, along with statewide initiatives such as Pathways support and Virtual Onboarding.

Key Responsibilities:

• Review and apply consumer pre-admission documentation
• Initiate consumer service plans and consult with DARS field staff
• Ensure plan codes align in the AWARE Case Management System
• Document communication with staff and families
• Coordinate and schedule WWRC services
• Provide Admission Packets
• Utilize DocFinity to index electronic records
• Respond to consumers, families, and staff respectfully and timely

Admissions Program Support Duties:

• Confirm admissions and answer questions
• Conduct campus tours
• Cover the front desk and greet visitors
• Complete outpatient intake
• Support Admission Intake Days
• Address concerns respectfully
• Support the Voice of the Consumer Program
• Respond to general WWRC service calls
• Complete yearly BEST and required training

Minimum Qualifications:

• Provide operational support for Admission Intake Days for consumers, families, Student Ambassadors, and staff to ensure a positive, efficient experience is provided with a high level of consumer satisfaction while ensuring wait times are minimal, documented, and evaluated.
• Address issues, concerns or complaints timely, respectfully, and appropriately. Make concise, independent adjustments and decisions as appropriate and able with minimal supervision.
• Support the Voice of the Consumer Program as needs are identified and requested
• Respond to general phone line as a resource for related to WWRC Services in an efficient, informative, and polite manner.
• Yearly BEST and/or other trainings are required to assure appropriate training for potential situations.

Additional Considerations:

• Training and/or experience in the Human Services field.

Special Instructions:

• This has been designated a sensitive position under Va. Code § 2.2-1201.1. A fingerprint-based criminal history check will be required of the finalist candidate. Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance. Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply: Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia's New Recruitment Management System. Mailed, emailed, faxed, or hand-delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information:

• Name: Human Resources
• Email: Recruitment@dars.virginia.gov