04357 Harrisonburg - DMV Customer Service Generalist

04357 Harrisonburg - DMV Customer Service Generalist

Virginia's Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Harrisonburg Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you. Job duties include: communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests; processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services. Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum qualifications:

• Proven ability to provide face-to-face customer service, addressing needs and concerns professionally and courteously.

• Proficiency in operating computer systems, databases, and other equipment necessary for DMV operations.

• Knowledge of basic accounting principles, including transaction reconciliations.

• Ability to interpret, explain, and apply complex statutes such as the Virginia Motor Vehicle Code, as well as other laws, rules, regulations, policies, and procedures.

• Adaptability to frequent changes in statutes, policies, and procedures.

• Strong analytical skills to review records, files, and documents, reaching logical and legal conclusions.

• Ability to work effectively under pressure during peak workload periods.

• Excellent teamwork and collaboration skills, with the ability to communicate effectively with diverse customers and colleagues.

• Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.

• Operational proficiency to utilize all necessary tools and equipment efficiently.

Additional considerations:

• Knowledge of DMV policies and procedures related to licensing, registration, titling, and compliance with the Privacy Protection Act.

• Familiarity with public sector operations, including state agency procedures and government regulations.

• Previous experience mentoring or training staff in a professional environment.

• Previous experience with DMV operations or a similar regulatory agency.

• Comprehensive experience mentoring or guiding team members in a professional setting.

• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.

• Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points.

• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer