Premium Lane Service Agent

Premium Lane Service Agent

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Job Title: Premium Lane Service Agent

Employer: STAC (Seattle-Tacoma Airline Consortium) Pay: Starting at $20.17 per hour

Job Type: Full-time Location: Seattle-Tacoma International Airport Shift: 3:45AM - 12:00 AM, 11:30AM - 6:15PM, 6:00PM-12AM

Position Overview

As a Premium Lane Service Agent, you'll welcome and assist guests using the airport's premium services. You'll help manage lines, provide directions, answer questions, and ensure a smooth experience at the TSA checkpoints. This role involves standing and walking for long periods and being one of the first people travelers interact with at the airport.

Key Responsibilities

• Greet guests and check boarding passes
• Manage lines and guide travelers through the premium security lanes
• Provide directions and answer traveler questions
• Monitor area conditions and report any safety, security, or maintenance concerns
• Assist with kiosks, wheelchairs, and luggage carts
• Use communication devices (radios, phones, tablets)
• Ensure safety procedures are followed and support emergency responses

Requirements

Minimum:

• Customer service skills
• Reliable, self-motivated, and able to work independently
• Flexible with schedule, including early mornings, nights, weekends, and holidays
• Able to stand and walk for most of the shift
• Able to wear a uniform and follow grooming standards
• Good verbal communication and basic use of phones/tablets

Preferred:

• Friendly and calm under pressure
• Experience in hospitality, events, or airport work

Additional Info

• Must be able to obtain airport security credentials (Port of Seattle and TSA clearance)
• No travel required
• Equal Opportunity Employer