Guest Service Agent

Guest Service Agent

Villa Nautica celebrates the glitz and glamour of yacht-life and is always 'en vogue'. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

Job Description

Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival

Provide efficient, friendly and professional service to all guests.

Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.

Take a positive problem solving approach with issues and concerns

Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service.

Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.

Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.

Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS

Effective time management

Immaculate grooming and personal presentation

Articulate communication skills and an understanding of luxury guest expectations.

Self motivated and enjoy working autonomously

Friendly and engaging

Co-ordinate various tasks simultaneously

Excellent English communication in written and verbal.