Automotive Service Manager

Automotive Service Manager

Audi Norwell is looking for an Automotive Service Manager to join their service department. We are part of the Village Automotive Group. Village Automotive Group consists of several award-winning stores spanning Greater Boston, representing brands such as Audi, Porsche, Volvo, Polestar, Koenigsegg, McLaren, Honda, GMC and CDJR. We have been the trusted name by the community for over 60 years. Our success flows from our owner's philosophy that a successful retail business starts with satisfied employees. By creating a family environment where people enjoy going to work, our employees feel emboldened to provide quality service that often goes above and beyond.

Job Type: Full Time

Pay: $130,000-$170,000

Responsibilities

• Monitor the performance of the service department
• Forecast goals and objectives for the service department and strive to meet them
• Prepare and administer an annual operating budget for the service departments
• Maintain reporting systems required by general management and the factory
• Hire, train, motivate and monitor the performance of the service department personnel
• Foster professional employee development and coordinate with department managers to determine need for advanced training
• Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
• Understand and ensure compliance with manufacturer warranty and policy procedures
• Make customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers
• Maintain high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handle customer complaints immediately and according to dealership's guidelines
• Administer warranty claims, review warranty policy adjustments, understand and apply warranty guidelines, ensure correct processing of claims and communicate warranty information and clarifications to customers
• Develop dealership service pricing plans and recommend them to dealer or general manager
• Keep abreast of new equipment and tools available and recommend purchases
• Serve as liaison with factory representatives

Qualifications

• 3+ years experience as a Service Manager within a franchised dealership
• Well-versed within the service departments
• Valid driver's license with good driving record
• Prior experience managing a team or in a supervisory capacity
• A team player who is focused on providing exemplary customer service
• Great customer service skills
• Detail oriented, teamwork driven, and organized
• Ability to work well in a process driven environment
• Professional appearance and work ethic
• High school diploma or equivalent

Benefits

• Competitive Compensation
• Health & Dental Insurance — 50% company paid, no deductible option available
• Vision Insurance
• 401(k) Plan with Generous Company Match
• Paid Time Off / Vacation Time
• Life and Disability Insurance
• Flexible Spending Account
• Employee Purchase Program / Discount
• Wellness Programs
• Company-Paid Outings
• Weekly pay
• Employee Referral Bonus
• Work-Life Balance
• Small Business / Family Oriented Culture
• Large Loyal Customer Base

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.