Customer Service Consultants NO Fuengirola (cross Country Collaboration)

Customer Service Consultant

About Viking

Viking provides roadside assistance in Norway, Sweden, Denmark, and Finland, and through our international partners we assist drivers all across Europe. Our mission is simple: ensure the safe and efficient mobility of vehicles and passengers, no matter where a breakdown occurs. We serve customers in Norwegian, Swedish, Finnish, Danish, and English.

The Role

We are now looking for two new colleagues to join our Málaga office in a role that is especially exciting: you will not only work as a Customer Service Consultant, but also contribute to starting up a new function in the office.

This means you will focus more on handling our own customers from beginning to end – including calls, emails, and invoicing – while ensuring they receive professional, proactive, and solution-oriented service. You will often be the first point of contact for customers in vulnerable situations on the road, but also play a key part in building up new workflows and driving improvements in this area.

Your day-to-day will include:

• Receiving and responding to phone inquiries from customers in need of roadside assistance
• Handling customer cases end-to-end: calls, emails, follow-up and invoicing
• Providing clear, calm, and solution-oriented guidance
• Collaborating with colleagues and partners across Sweden and Norway
• Taking an active role in building up this new function, shaping workflows, and developing processes
• Contributing to a culture of continuous improvement and smarter ways of working

What We're Looking For

• Experience in customer service
• Fluency in Norwegian (spoken and written)
• Very strong writing skills and ability to communicate clearly and professionally
• Good understanding of Swedish (spoken and written)
• Proficiency in English (spoken and written)
• Good knowledge of IT systems and technology
• A clean criminal record (mandatory)
• Responsible and proactive mindset, comfortable taking initiative and ownership
• Flexible, comfortable working against goals, and actively interested in improving processes

You'll thrive at Viking if you:

• Value strong work ethics and teamwork
• Communicate clearly, empathetically, and professionally (both spoken and written)
• Enjoy working both independently and in collaboration with colleagues across countries
• Are detail-oriented, goal-driven, and solution-oriented
• Adapt easily to change and enjoy a fast-paced environment
• Are curious and eager to learn
• Want to be part of a strong, supportive team culture

What We Offer

• Brand-new offices in Fuengirola, Málaga
• A supportive and collaborative work environment
• Comprehensive training and onboarding
• Excellent opportunities for professional growth
• Fixed schedule: Monday – Friday, with flexibility between 07:00–19:00
• Competitive salary and benefits
• Long-term contract

Start date: Sept/Oct

Applications are reviewed on an ongoing basis – don't wait to apply!

We look forward to hearing from you!