Kaiārahi Pokapū Tauira | Student Service Centre Adviser

Job Title

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a permanent, full-time Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko - Centre for Student Success.

The Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Key responsibilities:

• Provide high-quality advice and support on all Tier 1 related enquiries through a range of channels, including face-to-face, phone, email, and other channels.
• Maintain a high level of knowledge and understanding of the University's services, systems and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required.
• Work closely with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

About you:

• Previous experience in a customer service role.
• Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
• Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
• Ability to remain calm under pressure and resilience in handling high volumes of work.
• A self-starter with a positive approach to work and a passion for people and continuous learning.
• Proficient computer skills.

Close date for vacancy: 22 September 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Sarah Davies (sarah.davies@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.