Client Services Analyst

Client Services Analyst

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a role as a Client Services Analyst on a fixed-term, full-time basis from early November to late February to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions.

The role will be responsible for providing excellent customer service via telephone, email, and webchat to University staff and students.

Key responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

We would love to hear from you if you are:

• Passionate about providing excellent customer service.
• Interested in working with a wide variety of clients on a wide range of systems.
• An effective communicator with strong written and verbal communication skills.
• A keen problem solver with strong analytical and troubleshooting skills.
• A motivated individual with ability to manage multiple tasks concurrently.

Close date for vacancy: 11 November 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Blake Whatling (blake.whatling@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our career's page and not via email. When applying for this position, candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.