Sessional Worker - National Support Centre

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organization, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals' needs.

• Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.
• Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the Role?

We are recruiting for a sessional worker National Support Centre (NSC) based in Glasgow. Our (NSC) provides 7-day support to people experiencing crime. The support we provide centres around our National Helpline and online platforms.

We receive and process referrals from across Scotland from Courts, Police, external agencies and people themselves who have been affected by crime. The NSC is very much the first point of contact for people needing our support.

As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide National Support Centre function across VSS. When no volunteers are available, you will be required to do direct service delivery. You will ensure that volunteers are supported, knowledgeable and capable of delivering the support that meets the service user's needs.

Primary location: Granite House, Glasgow.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What You'll Need to Be Successful

We are looking for people who are experienced in a similar role. Someone who has the ability to plan and organize complex workload with shifting deadlines in order to meet specific targets, ensuring quality output and able to demonstrate digital approaches to your area of work. Someone with analytical skills – must be able to understand, collect, analyze, report and present data.

Further details of this role are available in the job description.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What we offer?

Sessional Workers receive an hourly rate of £15.16 per hour. Full training is provided as well as opportunities for further development. Entitled to 5.6 weeks annual leave pro rata.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

Please note - This post will be subject to a satisfactory PVG check.

Closing date – 5 September 2025

We will be able to interview as applications come in, so early applications are welcomed and encouraged.