Customer Service Support Consultant

Customer Service Support Consultant

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Salary: $64,066 – 72,791 plus super

Tenure: Full-time/ permanent

Location: Melbourne CBD

About the Role

As a Customer Service Support Consultant, you'll play a key role in delivering exceptional customer service and ensuring smooth processing of registration and licensing transactions. You'll handle a variety of tasks including registration transfers, fleet management, exemption applications, and club permit applications.

This role involves responding to customer enquiries, investigating and resolving issues, and ensuring compliance with legislative requirements and business rules. You'll work collaboratively within a team to enhance service delivery and maintain data integrity.

About the Job

Reporting to the Customer Service Support Team Leader, you will:

• Process a range of registration and licensing transactions accurately and efficiently.
• Respond promptly and professionally to customer enquiries across multiple channels.
• Investigate and resolve issues while ensuring compliance with all relevant legislation and business rules.
• Contribute to process improvements and support innovation within the team.

What We Are Looking For

We're seeking someone who is:

• Skilled in problem-solving and resolving complex customer issues professionally.
• Experienced in processing transactions accurately and efficiently.
• Customer-focused with excellent communication skills.
• Able to manage workloads effectively and meet deadlines.
• Collaborative and adaptable, with a commitment to continuous improvement.
• Detail-oriented with a strong focus on data integrity and privacy.

Our Culture

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What We Offer

• Competitive salary and benefits, including opportunities to earn a bonus
• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development
• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave.

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Applications should include a resume and a brief covering letter.

Applications close 11.59pm on Sunday 18 January 2026.

For a copy of the Position Description please email talentacquisition@vicroads.com.au

Unfortunately, applications cannot be accepted via this email.