Retail Sales Associate - POP UP Store Walnut Creek (temporary Role Through Dec 31, 2025)

Retail Sales Associate - Pop Up Store Walnut Creek

VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women's apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers' lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers' shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love.

What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!

Summary/Objective

The retail sales associate's objective is to promote and deliver high sales results through building relationships with customers and maintaining a positive store experience.

Essential Functions

Sales Generation & Sales Growth

• Actively engaging customers, understanding their needs, and recommending suitable products and styling options/tips
• Meet/exceed sales goals and expectations
• Place and encourage online orders on out-of-stock products for customers
• Capture email and phone numbers at checkout for every customer
• Create content for social media as requested by the Marketing Team

Customer Service & Satisfaction

• Customer-centric and understands the importance of creating exceptional customer experience that leaves a lasting impression of our Brand
• Greets and helps customers to actively engage them in their shopping experience with us

Product Knowledge

• Embody and represent the VICI Brand
• Has a strong understanding of VICI products sold in the store to effectively assist customers and answer their questions
• Be up to date on current fashion trends as well as VICI Styles

Store Maintenance

• Ensure sales floor is clean, organized and aesthetically pleasing at all times

Transaction Handling

• Accurately processes sales transactions, handling cash or other payment methods.
• Adheres to all store policies and procedures

Inventory Management

• Maintain proper sales floor product representation with high level visual standards and replenishment to maintain proper inventory levels

Teamwork

• Effective collaboration with other sales associates and management, to achieve store goals
• May perform other duties as assigned in support of the overall success of the company
• Process shipment in an efficient manner: unbox, steam, fold, and merchandise on the sales floor

Requirements

· Work experience in retail in fashion industry suggested

· Possesses drive, goal-oriented, demonstrates high energy and positive attitude

· Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change

· Demonstrates a high degree of personal and professional integrity

· Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals

· Strong customer service orientation; demonstrates a kind and gentle approach with customers

· Ability to work independently, be self-motivated and work effectively in a team environment

· Skilled at communicating clearly both verbally and in writing

· Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues

· Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures

· A team player who possesses the ability to work in a learning environment

· Ability to communicate effectively with peers and management

· Takes initiative

· Must have a passion for fashion

· Ability to work retail store hours

Expected Hours of Work

30+hours a week Full time OR PT: Flexible with Days/Times, can work around other job commitments

Working Conditions and Physical Effort

Standing for long periods of time, heavy customer contact and lifting up to 25 lbs

$18 - $20 an hour

VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.