Field Operations Manager

Field Operations Manager

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Field Operations Manager at Via, you will be responsible to oversee the daily operations for our services in Berlin. You are the first line contact for our driving personnel, ensuring that they have a good experience and making sure that we provide a top service for our partner and customers. Together with the larger Operations team it will be your task to offer a high-quality service that is continuously developed and optimized.

About the Role:

• Ensure operational excellence and an incredible experience for our customers.
• Oversee our daily operations in Berlin, acting as the contact person for our driving personnel and ensure a solid and sustainable work environment.
• Analyze and interpret metrics in order to identify possible inefficiencies and apply analysis to optimize operations.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise, looking at both short-term fixes and long-term solutions.
• Respond to driver feedback and live customer issues.
• Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.

About You:

• Fluency in German and English with the ability to communicate clearly and thoughtfully.
• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in Berlin, ready to be onsite about 3 days a week.

Compensation and Benefits:

• Becoming part of a company that was awarded for its commitment to social good:
• We are one of 17 Ventures That Embody the U.N.'s 17 Sustainable Development Goals
• Inc. Magazine's "Best in Business" Awardee in the software category for Companies That Put Purpose Before Profit
• Competitive salary package
• Hybrid work and a lovely office situated in the heart of Berlin, in Mitte
• Urban Sports Club membership
• Weekly team lunch and breakfast
• 30 vacation days a year

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.