Billing Coordinator – Private And Integrated Services (permanent Full - time)

Billing Coordinator

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat." Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us "I love the inclusive culture. I feel welcome and at home."

Pay Range: $31.71-$38.62/hour (placement on salary range as per Collective Agreement)

Reporting to the Revenue Cycle Manager, the Billing Coordinator plays a crucial role in managing billing processes and full-cycle accounts receivable functions for private pay clients, corporate clients, and integrated health partners. This position is responsible for coordinating and handling all aspects of the billing process, ensuring accurate invoicing, timely collections, and effective management of client relationships. Additionally, the Billing Coordinator will contribute to assist in optimizing cash flow, reducing collection time, enhancing billing accuracy and support cash management function by reconciling all customer accounts to bank statements for the month end.

Key Areas of Accountability:

Billing Coordinator has the following key areas of accountability, but not limited to:

• Execute the monthly full cycle billing process, ensuring timely invoicing, accurate account setup, and proactive follow-up on collections.
• Monitor and maintain service rate tables in ERP systems to ensure consistent pricing, accurate billing, and seamless data integration.
• Manage month-end billing processes and ensure timely closing of accounts within the established deadlines.
• Maintain strong, long-term relationships with corporate and individual clients to ensure clear communication regarding billing, payment terms, and dispute resolution.
• Implement data-driven strategies and process changes as directed by Revenue Cycle Manager to minimize billing errors and missed revenues.
• Responsible for all external reporting requests from private partnerships, such as but not limited to, permanent wage enhancement reports, and outstanding partner balances.

Required Qualifications:

• Education: College or university graduate.
• Accounts Receivable Expertise: Minimum 5 years of experience in full-cycle accounts receivable functions in a dynamic environment.
• Client Relationship Management: Proven ability to work with clients to resolve billing issues, clarify payment terms, and ensure timely resolution of payment disputes.
• Financial Analysis: Strong skills in reviewing accounts receivable data and preparing account receivable reports for internal and external reporting.
• Collections: Proven track record in optimizing billing and collections processes to enhance efficiency, minimize errors, and accelerate payment cycles.
• Technology Proficiency: Proficient in financial software (Excel, ERP systems), with advanced Excel skills (pivot tables, VLOOKUPs). Experience with Goldcare, Workday, or similar platforms is an asset.
• Attention to Detail & Accuracy: Strong attention to detail in handling billing documentation, client accounts, and reconciliation processes.
• Compliance & Risk Management: Familiar with financial regulations and risk management practices related to accounts receivable and billing.
• Time Management: Capable of handling multiple priorities and meeting deadlines for billing cycles and monthly cut-offs.

What makes VHA's compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Accommodation and VHA's commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.