Sales Associate - 2

Retail Store Associate

Principal Accountabilities: Under direct supervision:

• Support the daily operations of retail stores
• Perform a variety of routine assignments

Knowledge & Skill Requirements:

• * High school diploma or equivalent education; Associate's degree preferred
• * One year of experience preferred

Knowledge & Application:

• * Basic level of education will be required; reading, writing, and basic numeracy
• * Required to follow simple instructions
• * No formal occupational training required
• * Non-office based roles may operate some simple equipment under guidance and instruction

Problem Solving:

• * Problems encountered will be defined, repetitive, and routine with a solution readily available
• * All nonstandard problems will be referred to supervisor or more experienced incumbent
• * Solutions are obvious or there are a finite number of clear-cut alternatives
• * Solutions can be reached and applied immediately

Interaction:

• * Interaction with others is limited to own team with little requirement for internal or external contact
• * Basic numeracy and literacy skills required
• * Displays common courtesy and politeness and uses basic verbal skills

Impact:

• * Supports the achievement of goals through personal effort in own work area
• * Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis
• * Financial/business impact will typically be considered immeasurable

Accountability:

• * Accountable for delivery of own tasks to agreed time and quality standards
• * Typically no awareness of cost and profitability required
• * Performance measured frequently against predefined service level requirements or equivalent metric