Director Of Pharmacy Operations - Remote Eligible

Director of Pharmacy Operations at Vetster

Location: Remote, USA

Vetster is revolutionizing pet healthcare by connecting pet owners with licensed veterinarians through our innovative digital platform. We provide convenient access to professional veterinary advice, diagnoses, and prescriptions, with a mission to make pet care accessible, affordable, and stress-free for every pet parent.

Vetster is seeking an experienced and strategic Director of Pharmacy Operations to lead our integrated e-commerce pharmacy, VetsterRx. This is a critical role that will drive significant revenue growth and enhance customer lifetime value by delivering a best-in-class online pharmacy experience seamlessly integrated with our veterinary consultation services.

Reporting directly to the VP of Business Operations, this individual will be a key player in shaping the future of pet healthcare at Vetster. This role requires a seasoned leader with a deep understanding of pharmacy operations, e-commerce, and strong relationships within the animal health manufacturing industry. Please note that this is a fully remote position, based in the US, with quarterly travel to our Vetster HQ in Toronto, Canada, and US travel for conferences and meetings approximately 3-4 times per quarter.

Pharmacy & E-commerce Strategy and P&L Management

• Own the P&L for VetsterRx and future e-commerce initiatives, balancing short-term revenue goals with long-term strategic growth.
• Execute the overall e-commerce strategy, ensuring alignment with Vetster's mission and business objectives.
• Identify new opportunities for growth and expansion within the online pet pharmacy and retail space.

Third-Party Pharmacy & Fulfillment Partner Management

• Oversee and manage relationships with all current and future third-party pharmacy and fulfillment partners.
• Establish and monitor Service Level Agreements (SLAs) to ensure optimal performance, efficiency, and customer satisfaction.
• Drive continuous improvement initiatives with partners to optimize order processing, fulfillment, and delivery.
• Evaluate and onboard new partners as needed to support growth and expand service offerings.

Manufacturer Relationship Management

• Build, nurture, and maintain strong, strategic relationships with major pet pharmacy manufacturers.
• Negotiate favorable terms, pricing, and access to new products to enhance VetsterRx's offerings.
• Collaborate with manufacturers on joint marketing initiatives and product launches.

eCommerce Operations Excellence

• Develop and implement robust systems and processes for seamless day-to-day e-commerce operations, including order processing, returns, issue resolution, and customer support coordination with partners.
• Collaborate with Product and Engineering teams to enhance the platform experience, optimize conversion rates, and average basket size.
• Oversee inventory planning and forecasting in collaboration with partners to ensure optimal stock levels and product availability.

Legal Compliance and Regulatory Affairs

• Ensure all pharmacy operations adhere to federal, state, and local regulations governing prescription medications, controlled substances, and over-the-counter products.
• Stay abreast of changes in pharmacy law and best practices, implementing necessary adjustments to maintain full compliance.

Merchandising, Product Management & Promotions

• Oversee catalog management, pricing strategies, and product selection for VetsterRx.
• Partner with the Marketing team to develop and execute a robust commercial calendar, including promotions, campaigns, and new product launches, ensuring all initiatives remain compliant with regulatory guidelines.
• Analyze sales data and market trends to optimize product assortment and merchandising strategies.

What You Bring

• 5+ years of progressive experience in pharmacy operations, with at least 1-2 years in a leadership role overseeing e-commerce or online pharmacy operations.
• Exceptional analytical and problem-solving skills, with the ability to leverage data-driven insights to drive strategic decisions.
• Strong cross-functional collaboration and stakeholder management skills, with the ability to align diverse teams towards common goals.
• Entrepreneurial mindset and a passion for testing and iterating, embracing a culture of continuous learning and improvement.
• Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas to diverse audiences.
• Proven track record of managing P&L and driving revenue growth in an e-commerce environment.
• Experience managing third-party fulfillment partners.
• Deep understanding of the animal health industry, including strong existing relationships with major pet pharmaceutical manufacturers (Zoetis, BI, Merck, Elanco, etc.).
• In-depth knowledge of pharmacy laws, regulations, and compliance requirements in the US.
• Demonstrated experience in building and scaling e-commerce platforms and operations.

Why Join Us?

• Unlimited access to Vetster for your pets.
• Generous vacation and personal day policy.
• Competitive salary with market alignment.
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Recruitment Process

• Step 1: 30-minute Google Meet Introductory call with Keltie Neville, People Operations
• Step 2: 45-minute Google Meet interview with Brody Slacer, VP of Business Operations
• Step 3: 90-minute Google Meet interview with Brody Slacer, VP of Business Operations, Kristen Johnson, VP of Marketing, and Mike Wilson, VP of Sales and Business Development. There will be a short take-home assignment (for which we will compensate you for your time preparing it) to be presented and discussed in this group interview.
• Step 4: Professional references and background check
• Step 5: Offer presented to join us at Vetster!

Embark on a fulfilling journey with us, shaping the future of pet healthcare through design. If you're driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.