Pharmacy IT Support Technician I

Pharmacy IT Support Technician I

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we're constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don't meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

Who We Are Looking For

The Pharmacy IT Support Technician I is responsible for the continuous operation of the Pharmacy production line and the hardware and equipment that it relies on. They will provide both technical and mechanical support for the infrastructure at assigned locations.

This position is a full-time onsite role based at our Pharmacy Warehouse in Harrisburg, PA. This position is to work during our operating hours of Monday through Friday from 8:00 AM - 4:30 PM ET, but can be flexible to work earlier if needed.

What You'll Do

1. Perform regularly scheduled maintenance on the pharmacy's automation systems
2. Maintain and manage assets and inventory of all parts and equipment required for warehouse operations
3. Receive, configure, and deploy new desktop and laptop computers to warehouse users
4. Install or reconfigure appropriate desktop hardware and peripherals, printers, software, and line equipment
5. Schedule and communicate maintenance windows for production line downtime to appropriate teams
6. Respond to and resolve or escalate issues and requests raised via ticket system, chat, phone, or walk-up related to the automated Pharmacy production line, warehouse computers, printers, and proprietary applications

What You Bring

• 1+ years of IT/Software Support
• 1+ years in a warehouse environment
• Proficiency in Microsoft Office and Google Suite
• Experience using standard hand and power tools; understand good safety practices
• Experience using standard warehouse equipment: forklift, pallet jack, hand-truck, ladders, jacks, etc.
• Must have a strong technical and mechanical aptitude; must be a quick learner with the ability to understand workflow capability and constraints
• Excellent communication skills, both verbal and written
• Strong organizational and time management skills with the ability to work independently
• Working technical knowledge of current IT protocols, operating systems, and standards
• Excellent technical knowledge of PCs, printers, and desktop hardware

Preferred Experience and Qualifications:

• General warehouse safety awareness
• Conveyor/assembly line maintenance experience
• Associates degree in computer science, computer information systems or a related field, experience may be considered in lieu of education

What Can You Expect From Vetsource

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision, dental, and life insurance
• Employee Assistance Program
• Pet insurance and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!

For Canadian based associates these specific benefits are not included.

Our Values

In addition to the benefits listed above, all associates are expected to support and model Vetsource's Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $22.89 - $27.00 per hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.