Xfinity Retail Sales Consultant - East Peoria, IL
Job Description
Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Core Responsibilities
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
- Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
- Takes a customer-first approach with all customer interactions.
- Listens and evaluates customer needs and provides appropriate solutions.
- Achieves sales and customer experience goals and objectives.
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
- Performs operational and administrative tasks.
- Partners with customer care to resolve customer issues, as appropriate.
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
- Complies with all company and retail operational policies and procedures.
- Completes training requirements and actively engage in team huddles and learning.
- Knows and understands sales compensation plan and its key elements.
- Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
- May be asked to work in alternate stores outside of home base store.
- Regular, consistent and punctual attendance.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- Other duties and responsibilities as assigned.
Skills
Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $15.63
Total Target Compensation (Base Pay plus Targeted Commission): $23.32
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience 2-5 Years
Location
City: East Peoria
State: Illinois
Job Code: Technology Technology
Company: Comcast