Temporary Customer Care Representative - Remote - $18/hr - ITM - Remote Eligible

Temporary Customer Care Representative - Remote

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

You play a vital role in delivering exceptional customer service through various communication channels, building trust, fostering lasting customer relationships, and ensuring service excellence. We strengthen customer connections through deep product knowledge, empathetic service, and exceptional communication. Our goals are maintained through ongoing training, close performance monitoring, and data-driven analysis that supports continual improvement.

A DAY IN THE LIFE:

• Deliver outstanding customer service aligned with company values and vision.
• Cultivate trust and develop lasting customer relationships through meaningful and empathetic interactions.
• Engage with customers via phone, email, chat, text, and other communication platforms to deliver high-quality support.
• Accurately process customer orders, troubleshoot issues, and address concerns in a professional and supportive manner.
• Input customer orders from phone or fax into our purchasing system with accuracy.
• Perform regular account updates, including address and personal information changes.
• Apply company guidelines to manage customer credits and debits using proprietary software.
• Use computers, internal software programs, ordering systems, email, phone, and internet tools to support customer needs.
• Follow all customer service policies and procedures.
• Ensure each customer has a complete and satisfactory experience through personal accountability.
• Use sound judgment and policy knowledge to resolve issues efficiently and with care.
• Proactively identify customer needs and aim to exceed expectations at every interaction.
• Build relationships grounded in trust through clear and interactive communication.
• Support special projects and tasks as designated by management.

Pay Rate: $18/hour Training Schedule: Monday - Friday 11am-7:30pm EST (30 min lunch) for the first 4 weeks Post-Training Schedule: Four day work week, Monday - Thursday, 8 am to 6:30 pm EST (30 min lunch & 15 min breaks) This is a temporary position estimated to last approximately 3 months with the potential to become permanent based on performance and volume. Anticipated Start Date: Early November Equipment is provided! This position is fully remote This position does require you to be on camera at all times during your scheduled shift.

MUST HAVES: 1-2 years experience in a remote customer service role Interest in natural and organic products, with a willingness to learn more Excellent verbal, written, and interpersonal skills. Ability to calmly and effectively help customers, even in difficult situations. Strong listening skills and a caring, responsive attitude. Ability to remain composed and effective when handling unexpected or difficult customer concerns. Commitment to clear and honest communication. Comfortable using Google and Windows-based applications; able to navigate multiple screens. Proficient in typing, internet usage, email, and phone communication. Consistent drive to exceed customer expectations using positive and helpful language. Contingent upon successful completion of a background check and drug screening.