Supply Chain Customer Service Rep I - Seattle, WA

Customer Service Representative

The Wood Products Supply Chain organization has an immediate opportunity available for a full-time Customer Service Representative to join our dynamic team. Weyerhaeuser's 125-year history meets modern sustainability in its new LEED-certified and award-winning building located in the historic Pioneer Square district. We are a collaborative team with a strong reputation for performance, built by knowledgeable members who drive efficiency by leveraging technology and process improvement.

The Customer Support Representative I will be supporting our Oriented Strand Board business. The role is designed to build foundational customer service and order management experience. This role serves as a primary point of contact for assigned customers and sales partners, enters and manages orders using our order entry tool and SAP, and develops working knowledge of products, systems, and customer needs.

This position is expected to grow in skill, knowledge, and independence over time. The ideal candidate is a motivated, action-oriented person who is passionate about customer service. In this role, you are instrumental in developing and maintaining relationships by providing excellent customer service to both internal and external customers. The Customer Service Representative role is an excellent opportunity to join Weyerhaeuser's Supply Chain team and to grow within an organization that will invest in you. We hope you choose us for your next career.

This position will report out of Weyerhaeuser's Seattle Headquarters with the flexibility to work a hybrid schedule (up to 3 days per week in the office).

Key Functions:

• Serve as the primary point of contact for assigned customers and sellers, taking ownership of routine customer interactions and inquiries related to order status and product information.
• Enter and manage customer orders or assist sellers with order file management using sales tools and SAP, ensuring orders are priced, shipped, and invoiced accurately and on time.
• Troubleshoot basic customer and order issues, escalating more complex situations as needed, and learning from order errors or mistakes to improve accuracy and service quality.
• Develop foundational knowledge of customers, products, pricing, company procedures, and services to effectively support a defined customer base.
• Submit new customer requests accurately through SAP master data processes with guidance, building confidence and system proficiency over time.
• Collaborate closely with sales, peers, and internal partners to support customer commitments and contribute to a positive team environment.
• Communicate clearly and professionally with customers and internal stakeholders through written and verbal channels, including phone and email.
• Build time management and organizational skills to remain focused on priorities while maintaining attention to accuracy and detail.