Sr. Customer Service Representative - Liverpool, NY

Sr. Customer Service Representative - Liverpool, NY

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Full-time Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. At Avery Dennison, some of the great benefits we provide are: Health & wellness benefits starting on day 1 of employment, Paid parental leave, 401K eligibility, Tuition reimbursement, Employee Assistance Program eligibility / Health Advocate, Paid vacation and paid holidays.

Job Description

As a Senior Customer Service Representative, you'll take ownership of customer inquiries, expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders, managing returns, and collaborating with sales and credit departments to exceed customer expectations. Responsibilities:

• Process customer orders
• Answer customer questions in regards to products, order time frames, delivery timeframes
• Process order changes when it is possible according to order procedures.
• Process and provide status on RMA-Return Material Authorization
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Sets up new customer accounts
• Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
• Works closely with credit department to resolve credit issues
• Provides timely feedback to the company regarding customer's concerns
• Partners with sales team to meet and exceed customer service expectations
• Performs data entry tasks to maintain customer information database
• Notify management team for Rush orders to provide customer timely realistic resolution to their needs
• Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
• Completes assigned work from supervisor, Quotes, Orders, etc

Minimum Education Required: High School/GED

Job Category: Customer Service

Additional Qualifications/Responsibilities: Qualifications High School Diploma or equivalent required. 8+ years Customer Service or related experience preferred. Excellent written, verbal and telephone communication skills. Strong data entry and organizational skills. Detailed oriented and good follow-up skills. Able to effectively manage multiple priorities and issues. Excellent leadership and strong project management skills.

The hourly rate for this position is $23.37 - $31.15/ hour. The hiring [base salary / wage rate] range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Location: Liverpool, New York

Job Code: Manufacturing Manufacturing

Company: Avery Dennison