Skillbridge Data Center Customer Operations Tech - Ashburn, VA

Dod Skillbridge Fellowship Program

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

If you have the required skill set, education requirements, and experience, please follow the next steps. This role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.

We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations, Critical Facilities. The training will be on the cutting-edge of technology in a digital infrastructure environment supporting an initiative designed to link our nation's warfighters to the best employment opportunities available.

Do you have a background in Electronics, Electrician, or HVAC and skilled Mechanical trades? This could be your next career move!

In this DoD Skillbridge Program with Equinix, you will:

• Learn how your military experience translates into a rewarding civilian career
• Explore a career or industry you might want to pursue upon separation from active duty
• Earn real-world industry qualifications and certifications
• Build experience and competency in your trade/profession with our team
• Expand your professional network of contacts
• Gain familiarity with corporate culture

Responsibilities

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Facility / Infrastructure Maintenance

Performs moderately difficult preventative and corrective maintenance checks on-site to facility components. You will perform site inspections and monitor the building and Data Center alarms.

Performs moderately difficult repairs, maintenance, installations, and on-site inspections to facility systems. Supports energy efficiency measures.

Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues that require judgement in resolving while following standard operating procedures.

Operates and maintains plumbing, fire suppression, and safety systems.

Operates critical infrastructures under the supervision of more senior technical staff. Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Customer Operations Technician

Queue Management & Reporting

Prioritize and manage service requests to meet deadlines.

Maintain detailed records and audit reports.

Installations

Rack and stack equipment in data centers.

Perform fiber terminations using a fusion splicer.

Set up telecom cabinets, fiber trays, and cage wiring. Troubleshoot fiber and copper circuits.

Support standard cross-connect work orders.

Other troubleshooting procedures.

Site Administration & Incident Support

Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts.

Identifies Single Points of Failure (SPOFs) and makes recommendations.

Responds to all moderately difficult on-site incidents, including failures, problems and delays.

Uses substantial understanding in following operating procedures to support on-site administration.

Work Orders & Additional Projects

Completes routine work requests and circuit installations.

Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem-solving and repairs to avoid/minimize downtime.

Makes minor changes to mechanical, electrical, and specialized systems, as directed.

Carries out infrastructure projects.

Collaboration

Collaborates with others to resolve moderately difficult facility incidents.

Effectively collaborates within the department; may mentor team members on general maintenance activities.

Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment.

May recommend infrastructure projects.