Service Writer - Gaylord, MI

Service Writer - Gaylord, MI

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Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Responsibilities include managing billing cycle days to the target number, managing WIP by technicians, and maintaining targeted metrics with direction from the Service Manager. Supports technicians with notes on work orders, manages customer calls, and creates work orders to be assigned. Supports a regional call support and dispatch to help the customer experience. Follows up with customers on equipment involving shop or part delays, ensures payroll is up to date, posts technician time to work orders, and reports service department time to payroll. This person is in charge of opening, reviewing, and closing all work orders, creating quotes from existing SPG/MST library, answering all Service Department directed calls, addressing/engaging all Service Department customers, collection of payment upon completion on job(s), interaction with John Deere personnel, sending internal quotes for trade-in equipment, maintaining Service Department filing and records, updating customer profiles using equipment, hours, or other information from the work order(s), supporting management in the pursuit of corporate policies, plans, goals, and long-term objectives, fostering a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer, following all safety rules and regulations while performing work assignments, and adhering to all policies and procedures as specified in company manuals and as directed in the employee handbook. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Ensure that company's reputation and image in the community is consistent with Hutson Inc. Core Values.

Minimum Education Required

High School/GED

Job Category

Writer

Additional Qualifications/Responsibilities

Qualifications: 2-3 years of experience as a service/warranty clerk is preferred. Administrative, data entry, or office setting experience would be beneficial. High School Diploma or GED equivalent is required. Basic knowledge of accounting practices. Ability to use standard desktop load applications such as Microsoft Office and Internet functions. Knowledge of office procedures. General understanding of mechanical/technical terms is preferred. Knowledge of equipment models or numbers. Basic knowledge of how pieces of machinery function or what they are intended to do. Additional requirements: Valid Driver's License preferred.

Benefits

Competitive wage paid bi-weekly 401(k) plan with company match Healthcare (medical, dental, vision) Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D) Company-paid short-term disability Health Savings Account (HSA) with company match Flexible Spending Account (FSA) Paid Time Off (PTO) Paid holidays Employee referral bonus Employee discounts Dependent Care Assistance Plan Employee Assistance Program Wellness Program On-the-job training & skills development Working Conditions Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.

City*

Gaylord

State*

Michigan

Job Code

Agriculture Agriculture

Company

John Deere