Service Supervisor - Albuquerque, NM

Job Description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, Johnson Controls is committed to reimagining how buildings serve people, places, and the planet. When you join us, you become part of a winning team that empowers you to build your best future through meaningful work, professional growth opportunities, and a culture centered on wellbeing and belonging.

Our teams support a wide variety of industries across the globe, giving you exposure to diverse challenges and opportunities. At Johnson Controls, your voice is heard, your ideas matter, and your contributions make a difference. Your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time – 15 days of vacation in your first year
• Comprehensive benefits package including 401(k), medical, dental, and vision—available day one
• Encouraging, collaborative team environment
• A strong commitment to safety through our Zero Harm policy

What you will do:

As a Fire Service Supervisor, you will play an essential role in ensuring the effective coordination, execution, and follow-up of service activities. You'll supervise and schedule daily technician operations in partnership with the Scheduler and help guide overall service execution to meet branch goals in revenue, sales, and margins.

This role combines operational oversight, customer engagement, technician development, and safety leadership—all while fostering a high-performance, team-focused environment. You will also serve as a mentor and coach, helping technicians grow their skills and ensuring all service commitments are met with excellence.

How you will do it:

Revenue Responsibility:

• Implement plans and processes to meet and exceed corporate goals.
• Maximize market potential by driving new bookings (sales), revenue, and profitability.

Customer Satisfaction:

• Maintain proactive, effective communication with customers from initial contact through service delivery.
• Build strong customer relationships by ensuring contractual obligations are met.
• Resolve service concerns, complaints, and collection issues quickly and professionally to strengthen long-term customer loyalty.

Productivity Improvement:

• Establish fair, manageable territories for technicians.
• Set clear performance measurements and motivate employees to achieve or exceed objectives.
• Train and mentor clerical and dispatch personnel, including proficiency in CRM systems and key job procedures.

Technician Development:

• Provide coaching, guidance, and mentorship to ensure technicians have a clear and accelerated development path.
• Support technical skill-building and professional growth opportunities.

Safety Compliance:

• Ensure all employees follow corporate safety policies and best practices.
• Maintain thorough, complete, and up-to-date safety training for all team members.
• Identify and report hazards and conditions requiring corrective action to the corporate safety team.