Service Desk Consultant - West Coast Remote - Help Desk Experienced - Remote Eligible

Military Affiliated Job Opportunity

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Candidates should have:

• Help Desk Experience
• BI Interaction Center Experience
• Insurance Knowledge Preferred

This employer is looking for candidates located on the West Coast, and will consider remote for that geographic area.

Salary Range: $47,700.00 - $78,600.00

Target Openings: 3

What Is the Opportunity?

Uses strong analytical skills, business and technical knowledge to provide operational and business support for computer systems to various internal and external customers via phone and non-phone methods related to Supported Systems. Proactively seeks opportunities to reduce costs and improve customer service. Identifies and develops problem resolution and knowledge database for use by service desk staff. Assumes ownership for a positive customer interaction for all calls taken.

What Will You Do?

Uses available resources and industry best practices to determine if system(s) require corrective action and develops interim alternative work flows when possible. Answers internal/external customer phone calls, emails and fax inquiries and communicates results. Understands established service level agreements, and effectively works to meet or exceed those standards. Analyzes inquiry using various investigative tools to determine if system changes are required. Logs customer inquiries in corporate ticket tool and escalates to IT personnel on an as needed basis. May create and/or update team systems related procedure manuals. May develop manual/materials to assist in the training of staff. May be assigned to special projects of a simple to moderate complexity on an as needed basis. Perform other duties as assigned.