Senior Manager, Safety Support Lead - Tampa, FL

Senior Manager, Safety Support Lead

The Senior Manager, Safety Support Lead, is responsible for end-to-end service delivery management of a defined application portfolio, ensuring performance, availability, quality, and financial stewardship. This role combines technical service ownership with people leadership, managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base.

Will drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency. Collaboration with infrastructure, platform, and business stakeholders is essential to maintain a stable, future-ready application portfolio.

Role Responsibilities:

• Lead and develop team of ASDMs: Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth within the Enterprise Architecture and Support organization.
• Ensure application reliability and performance: Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units, ensuring high availability and performance to meet critical business objectives.
• Seek opportunities for automation: Promote the identification, design, and implementation of automation solutions including traditional, self-service, and GenAI capabilities to enhance operational efficiency and service quality.
• Manage financial stewardship: Oversee budgeting, forecasting, and financial management activities to ensure responsible allocation of resources and achievement of financial targets.
• Partner for lifecycle management: Collaborate with creation center teams and business stakeholders to recommend end of life upgrades and retirements.
• Support compliance and audits: Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes.