Senior Manager, Safety Support Lead - New York, NY

Senior Manager, Safety Support Lead

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Role Summary: The Senior Manager, Safety Support Lead, is responsible for end-to-end service delivery management of a defined application portfolio, ensuring performance, availability, quality, and financial stewardship. This role combines technical service ownership with people leadership, managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base. Will drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency. Collaboration with infrastructure, platform, and business stakeholders is essential to maintain a stable, future-ready application portfolio.

Role Responsibilities:

• Lead and develop team of ASDMs: Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth within the Enterprise Architecture and Support organization.
• Ensure application reliability and performance: Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units, ensuring high availability and performance to meet critical business objectives.
• Seek opportunities for automation: Promote the identification, design, and implementation of automation solutions including traditional, self-service, and GenAI capabilities to enhance operational efficiency and service quality.
• Manage financial stewardship: Oversee budgeting, forecasting, and financial management activities to ensure responsible allocation of resources and achievement of financial targets.
• Partner for lifecycle management: Collaborate with creation center teams and business stakeholders to recommend end of life upgrades and retirements.
• Support compliance and audits: Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes.