Sales Support & Operations Analyst - Baltimore, MD

Sales Support & Operations Analyst - Baltimore, MD

Job Description

Join a fast-paced team where your attention to detail and organizational skills will help drive field sales success. In this role, you'll support the Product Sales Support Manager by managing territory assignments, maintaining reporting tools, and ensuring smooth operational workflows using Salesforce and Excel. You'll play a key role in supporting MDU property management across field and community sales teams, helping ensure accurate data flow and timely updates. This is a hands-on, transactional role focused on reporting, coordination, and process accuracy — ideal for someone who enjoys structured work, thrives in a support-focused environment, and is looking to make an immediate impact. You'll also oversee intake and workflow tracking via Smartsheet, helping the team stay aligned and efficient. If you're detail-oriented, comfortable with systems, and enjoy being the behind-the-scenes engine that keeps things running, this could be a great fit.

Core Responsibilities

Evaluates sell-out levels and make proactive recommendations to maximize revenue from available inventory and in a manner that serves clients' needs. Conducts analyses of inventory, rate and sales practices to develop sales product efficiencies. Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions. Partners with Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offers necessary guidance. Assists with the training and mentoring of new and existing Product Support Analysts on all sales related procedures and paperwork requirements Evaluates sales opportunities and collaborates with field sales teams to ensure strategic deployment and maximize performance outcomes. Maintains and ensures the integrity of data entered into Salesforce, providing oversight and quality assurance to support accurate reporting and analysis. Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.