Sales Receptionist | BMW Westlake - Thousand Oaks, CA

Sales Receptionist

This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by managing client interactions, both in-person and via telephone, in an efficient, professional, courteous and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives.

Rusanak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

What We Offer:

• Professional development and opportunities to grow within a well-respected company
• Competitive pay
• Health insurance coverage (medical, dental, vision, and life)
• Comprehensive benefits package including annual wellness fair and employee assistance program (EAP)
• 401(k) retirement plan
• Flexible spending account
• Paid time-off (vacation pay, sick pay, holiday pay)
• Parental leave
• Employee perks (sports games, theme parks, etc.)
• Employee referral bonus program

*Compensation will be based on experience and skill level.

To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities:

• Effectively and efficiently follow quality control procedures/office administration
• Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with clients, in-person and via telephone on computerized switchboard, to promote excellent client relations and ensure the highest levels of client satisfaction
• Determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards client/call to appropriate personnel or department while also providing an "introduction" to secondary personnel/call handler so that client does not have to re-introduce themselves or the issue
• Retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available
• Carefully monitors visitor access and issues passes when required
• Continually develops enhanced telephone call handling and language management skills
• Maintains consistent knowledge of company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the company and provides callers with address, directions, and other pertinent information
• Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments
• Receives, sorts, and routes mail; maintains and routes publications
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary
• Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating
• Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors
• Follows established policies & procedures relevant to the assigned responsibilities
• Immediately communicates with management, when a client concern or situation arises