Patient Support Program Operations Supervisor - Tampa FL

Patient Support Program Operations Supervisor

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a best-in-class patient support program from the ground up. Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

Under the general direction of Operational Program Leadership, the Supervisor is responsible for the day to day activities including the staff that supports the program. The supervisor will assist the senior manager in meeting the client's contractual obligations. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.

Conduct daily monitoring of employee production to ensure teams meet or exceed performance and quality measures Routine performance reviews and provides feedback to direct reports Coaching of staff, and assist with the hiring and termination process Provides day-to-day instructions to team members on job responsibilities Helps associates resolve associate work-related issues Assist with the development of program training documents Ensures open communication with the staff Proactively identifies program issues and proposes ways in which to address their concerns Maintains positive rapport with internal and external customers to identify areas for continuous improvement Understands contract obligations Assist in the development of project task plan and standard operating procedures Analyzes reports for trends and gives recommendations Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP) Performs related duties as assigned

Basic Qualifications: Doctorate degree OR Master's degree and 3 years of customer service and/or leadership experience OR Bachelor's degree and 5 years of customer service and/or leadership experience OR Associate's degree and 10 years of customer service and/or leadership experience OR High school diploma / GED and 12 years of customer service and/or leadership experience. In addition to meeting at least one of the above requirements, you must have experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.

Preferred Qualifications: 3+ years of proven experience in a reimbursement HUB, medial insurance, physician's office, or healthcare setting. Bachelor's degree preferred. Previous supervisory or leadership experience preferred. In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes. Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range 124,793.00 USD - 178,159.00 USD

Location: Tampa, Florida