Operations Supervisor (warehouse) - Brownsburg, IN

Operations Supervisor (Warehouse) - Brownsburg, IN

Attention Military Affiliated Job Seekers: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Unless specifically stated otherwise, this role is "On-Site".

Operations Supervisor Role Summary: The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases.

Responsibilities:

• Supervise the day-to-day activities in accordance with the SOP's, holding a team of associates accountable to standards of safety, quality, and productivity.
• Actively contribute to the development of direct reports.
• Manage temporary workforce.
• Execute on productivity and daily goals through execution to the Radial Operating Model.
• Keep a safe and clean work environment.
• Achieve & maintain compliance with all company & federally mandated regulations regarding Safety, OSHA, HazMat, and DOT.
• Responsible for associate-level of safety, quality, and productivity performance.
• Solve and respond to daily issues.
• Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities.
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
• Implement specific objectives and performance measures for all shift personnel to maximize productivity.
• Lead fulfillment special projects, as needed.
• Accountable for achieving production objectives.
• Monitor all production and personnel statistics and reporting in support of the department's operation.
• Reinforce policy and procedure compliance.
• Participates in the recruiting and selection process.
• Conducts performance reviews and implements corrective action as appropriate.
• Implementing performance improvement plans and disciplinary actions.
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications:

• 2-4 years of experience supervising in a high-volume 3PL, distribution or warehouse environment.
• Strong analytical and problem-solving skills.
• Knowledge of WMS is required.
• Proficient in MS Word, Excel, and PowerPoint.
• Bilingual English/Spanish desired but not required.
• Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.
• Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills)
• Professional verbal and written communication skills.
• College Degree preferred; HS Degree/GED Required.
• Must be able to lift 30lbs-50lbs.

Benefits:

• Opportunities to develop and explore career advancement.
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding.
• Family planning coverage, including Fertility & Adoption benefits.
• 401K matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more!