HVAC Service Team Lead - Orlando, FL

HVAC Service Team Lead - Orlando, FL

Attention Military Affiliated Job Seekers - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

As the HVAC Service Team Lead, you'll support the Regional Service Manager in overseeing commercial HVAC operations across multiple client sites. You'll serve as the primary point of contact for escalations, guide a team of technicians, and ensure high-quality service delivery. This role combines hands-on technical work with leadership responsibilities, contributing to business growth and operational excellence.

Key Responsibilities:

• Leadership & Operations
• Lead and support a team of HVAC service technicians
• Act as the primary escalation contact for service issues
• Provide daily direction and technical guidance to team members
• Assist with dispatching and scheduling service and maintenance tasks
• Review completed service and repair invoices
• Contribute to process improvements and standard operating procedures
• Complete administrative follow-up tasks (approx. 25% of weekly duties)

Client Service

• Maintain professional relationships with clients and internal teams
• Respond to service requests and resolve issues promptly
• Conduct monthly audits to ensure service quality and compliance
• Represent BGIS positively and uphold company values

Technical HVAC Work

• Perform preventive and corrective maintenance across multiple facilities
• Install, troubleshoot, and repair HVAC systems, ice machines, and refrigeration units
• Respond to emergency service calls and routine maintenance requests
• Document work in service management systems and ensure compliance with safety and environmental standards
• Recommend enhancements and repairs based on site observations

Qualifications:

• Experience: 8+ years of commercial HVAC and refrigeration experience
• 3+ years in a supervisory or lead technician role
• Proven ability to manage teams, conduct audits, and ensure safety and quality compliance
• Experience with preventive maintenance, diagnostics, repairs, and equipment changeouts
• Familiarity with national accounts or multi-site operations (preferred)
• Certifications: EPA Universal Certification (required), Valid HVAC Journeyman License (preferred), Additional certifications such as NATE or HVAC Excellence are a plus
• Physical Requirements: Ability to climb ladders while carrying up to 30 lbs, Lift up to 75 lbs and work in confined spaces, Frequent standing, walking, reaching, bending, and kneeling, Consistent use of Personal Protective Equipment (PPE), Ability to travel between client sites
• Additional Requirements: Valid driver's license, Ability to pass drug, background, and driving record checks, Meet enhanced security clearance requirements, Willingness to work overtime, weekends, and on-call shifts as needed
• Skills & Abilities: Proficiency in servicing, installing, and troubleshooting: Commercial HVAC systems, Refrigeration systems and ice machines, Chillers, cooling towers, water source heat pumps, Building Automation Systems or Building Management Systems, Strong customer service and communication skills, Ability to work independently and manage time effectively, Familiarity with light commercial equipment, Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required)
• Why BGIS ITS Is Your Ideal Employer: Career Growth: Tailored training, certifications, and advancement opportunities, Supportive Culture: Collaborative team environment with robust resources, Impactful Work: Help commercial facilities run smoothly and efficiently