Human Resources Service Center Specialist - Remote - $20 - $25.77/hr

Human Resources Service Center Specialist - Remote - $20-$25.77/Hr

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. This role is open to CONUS, AK and HI, but SC is specifically an excluded location.

Required: Associate's degree in Business Administration, Human Resources or related field; and, two (2) to four (4) years' experience in a general HR admin role with a medium to large organization & higher education environment, preferred; or, equivalent combination of education and experience. Working knowledge of human resources policies, processes and procedures. Familiarity with State, Federal and local employment and labor laws and technology as it relates to HR projects. Ability to use knowledge of HR processes and policies to make recommendations for improvement. Understanding of benefit plans and administration. Intermediate working knowledge of Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and Enterprise Resource Planning (ERP) software related to Human Resources Information Systems HRIS) such as PeopleSoft. Ability to learn other information management systems used within the Business Unit. HR Reporting system experience, a plus.

Hourly: $20.00 - $25.77

Position Summary: This role plays an important part in providing exceptional service to employees through our centralized HR Service Center team, helping to shape a positive employee experience at National University. With direction supervision, this position will support employees and HR team members, addressing comprehensive HR inquiries including but not limited to benefits, leave administration, employee lifecycle operations and processes, employee experience programs, HR systems, and company policies and procedures. You will also assist with day-to-day tasks, ensuring service excellence and compliance with HR procedures, perform data entry, maintenance, and data reporting.

Essential Functions:

• Ensure that every interaction with employees contributes to a supportive and inclusive work environment and reflects our mission to empower adult learners.
• As the first-line support, ensure a positive experience and excellent service when responding to employee inquiries, delivering support with the utmost care, professionalism, and timeliness.
• Under supervision and in collaboration with team members, ensure procedures are followed and tasks are completed efficiently to elevate the workforce experience across the organization and positively impact employee engagement, career development, performance, and retention.
• Assess the level of complexity of cases and provide first-touch resolution when feasible or facilitate escalation to team, supervisor, SMEs, HRBP or other leadership.
• Provides end-user support for employees interacting with Human Resources systems including navigational questions, basic system issue resolution (e.g., self-service) and escalation as applicable.
• Collaborates with Management in the interpretation and administration of issues related to HR policies, plans and procedures while promoting the use of Self-Service tools and technologies.
• Updates employee changes in the Human Resources Information System (HRIS) system such as hires, terminations, transfers, compensation changes, personal changes, etc. with a high level of accuracy.
• Conducts administrative tasks related to HRIS. Reviews audit and daily interface error reports on all systems to ensure data transferred successfully and/or employee lifecycle operation processes completed successfully.
• Reviews reports and resolves issues. Initiates, tracks and ensures compliance on all employee information and documentation in accordance with governing agency regulations and organizational policies.
• Recommends HR procedures and practices, including developing and maintaining instructions and guides to assist HR, Managers and employees on system use.
• Maintains personnel files by ensuring documents are filed into appropriate locations and are following record-keeping requirements.
• Identifies opportunities to clarify existing policies and improve existing procedures and systems.
• Completes and uploads templates for importing and exporting data and mass changes.
• Assists with metrics reporting, identify trends and improves metrics.
• Participates in special projects as a Subject Matter Expert on HR processes and policies.
• Other duties as assigned.