Field Services Technician - Chesapeake, VA (secret)

Field Services Technician - Chesapeake, VA (Secret)

Attention Military Affiliated Job Seekers: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

The Opportunity: The company is seeking a Field Services Technician who will be responsible for providing customer support through the performance of on-site product/solution installation and sustainment. This includes overseeing and/or performing any necessary diagnoses and troubleshooting of software systems. Checks out and approves the operational quality of solution components. Instructs customers in the operation and maintenance of the solution. Serves as the company liaison with the customer on administrative and technical matters for assigned projects. Interprets customers’ needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed. Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.

Responsibilities: Support the Military Sealift Command (MSC) Afloat business systems. Responsible for installing, configuring, and updating MSC business system application software onboard MSC ships using systems operational procedures to ensure appropriate functioning of software, or system functional specifications. Analyzes, troubleshoots, and resolves issues related to the installation and configuration of application software. The candidate will also be responsible for creating software installation documentation related to the installation and post-installation operational/functional testing. Be able to perform application upgrades, patching, and updates to maintain cybersecurity compliance and software optimization. Be able to collaborate with developers, network engineers, and other technicians for software performance optimization and system integration on different networks. Have good communication skills to liaise with and support customers and software users. The ideal candidate is willing to travel internationally. Software installation will be onboard ships.

Qualifications: Required: Bachelor's degree in Computer Science, Computer Information Systems, or other relevant degree fields. U.S. Citizen with a minimum Secret Clearance. Possess one of the following certifications: CertNexus or Logical Operations Inc: CFR. Cisco: CCNA-Security, CCNP-Security or SCYBER. CompTIA: A+ CE, CASP CE, Cloud+ CE, CySA+, Network+ CE, PenTest+ or Security+ CE. EC-Council: CEH, CCISO, CHFI or CND. GIAC: GCIA, GCED, GCFA, GCIH, GICSP, GSEC, GSLC or GSNA. (ISC)2: CISSP, CSSLP, CAP, ISSAP, ISSEP, ISSMP, SSCP, CCSP or HCISPP. (ISACA): CISM or CISA. Desired: Security+, Network+, experience with virtual servers.