Field Services Representative I Install - Indirect - Daphne, AL

Field Services Representative I Install - Indirect - Daphne, AL

Our organization works with partner companies to source qualified talent for their open roles. This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market.

Purpose

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Essential Duties And Responsibilities

• Investigate/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

Knowledge of company products, knowledge of company product pricing, discount and estimating formulas and guidelines, strong attention to detail, knowledge of basic math and measurement skills, good communication and interpersonal skills, proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program, valid driver’s license.

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. May involve walking on uneven ground of a potential customer construction site.