Field Service Technician - Syracuse, NY

Field Service Technician - Syracuse, NY

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Salary Range: $35.00 To $43.00 Hourly Custom Truck One Source (CTOS) 6177 South Bay Road, Cicero, NY 13039 Field Service Tech based in Greater Syracuse area. PM's & Repair of Utility Trucks and Equipment. Hydraulics, electrical wiring, diesel. Bucket trucks, diggers, truck-mounted cranes.

Rebuilding America Starts Here: True to our name, Custom Truck One Source "CTOS" designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation.

Summary: Primary responsibility is to perform vehicle troubleshooting, repair and maintenance work on chassis and track mounted aerials, digger derricks, cranes, high rail, and other equipment, in accordance with dealer and factory standards, in the field. You provide Mechanics tools and a Valid driver's license. Must be able to travel overnight when needed. Pay based on experience, over-time as needed, healthcare plan, paid time off, 401k match, training, uniforms safety-boot & safety glasses allowance, Tool discount program On-going Service Technician Training "STEP" check out STEP program.

Essential Duties and Responsibilities:

• Reports to Service Manager, who will provide brief description of issues and supporting information related to the vehicle.
• Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service.
• Performs work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
• Diagnosis and repair LMI Diagnostics (Load Moment Indicator) and CAN bus (Controller Area Network)
• Experience troubleshooting and repair of Utility trucks & Equipment including electrical and hydraulics.
• Inspects and services vehicles and makes repairs and adjustments both at the service center and in the field.
• Verify work performed, road test vehicles as necessary.
• Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
• Tag all warranty and core parts for return.
• Advises management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Attends CTOS safety training and follows all safety requirements.
• Attends CTOS and factory-sponsored training classes.
• Understand and follow federal, state and local regulations such as those governing the disposal of hazardous wastes.
• Communicate easily with customers and internal departments to ensure minimal equipment downtime.
• Flexibility to travel beyond the area of coverage, based on business need.
• Work closely with Service Manager to grow and improve customer satisfaction.
• Additional duties or responsibilities as designated by the Service Manager.