Field Service Manager - Burnsville, MN

Field Service Manager

Take the lead as a Field Service Manager and make an impact where on the front lines. You'll manage work orders, dispatch technicians and keep everything running smoothly in the field. If you're ready to lead a talented team and deliver exceptional customer experiences, this is your chance to build a career you love.

$70,000-$90,000 / year

24% bonus potential

A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Austin, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Austin and make your impact today.

What You Will Do:

Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.

Dispatching and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.

Deliver Top-Notch Service to Customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.

Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.

Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.

Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.