Engineer Field Service/technical Support - Liverpool, NY

Engineer Field Service/Technical Support - Liverpool, NY

Job Description: Avery Dennison is seeking a skilled Field Service Technician to install, maintain, and troubleshoot our apparel customization and marking equipment. This position will support our customer base on the East Coast. Duties and responsibilities include:

• Installation & Integration: Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration.
• Troubleshooting & Resolution: Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.
• Proactive Maintenance: Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.
• Remote & On-Site Support: Provide real-time assistance via phone and video. Travel is required up to 75% of the time.
• Customer Engagement: Build and maintain strong relationships with customers, acting as a technical advisor.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers.

At Avery Dennison, some of the great benefits we provide are:

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

Qualifications: You must reside on the East Coast and be located near a major airport for easy travel. Hands-on experience with equipment used in the apparel industry, such as thermal printing, embroidery machines, and heat presses. Proven ability to perform remote troubleshooting and diagnostics. Strong technical knowledge of mechanical and electrical systems (110V and 220V). Exceptional communication skills with the ability to explain complex technical details to a non-technical audience. Bachelor's degree in a technical field or equivalent experience.

The salary range for this position is $60,675 - $80,900 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.