Desktop Support IT Technician - Hancocks Bridge, NJ

Desktop Support IT Technician - Hancocks Bridge, NJ

Job Summary: A technician installs hardware and software for businesses, maintains computer systems and equipment, and diagnoses, troubleshoots, and repairs issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance. Position's primary focus may be in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Works independently with minimal supervision and may assist in training, scheduling and distributing work of other staff members, students, casuals and temporary workers. Updates supervisor on status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support. Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership direction.

Job Responsibilities:

• Independently troubleshoot and resolve routine hardware/software issues
• Perform basic diagnostics for network connectivity problems
• Update and test website features and plug-ins under supervision
• Maintain accurate documentation of technical procedures and solutions
• Provide guided support to GL24s and interns

Job Specific Qualifications: Required: Bachelor's degree with at least 2 years of relevant work experience. In lieu of a bachelor's degree at least 6 years of relevant work experience.

Minimum Years of Experience: 2 years of experience.

Education: Bachelors.

Certifications: Salary Range: $77,200 - $122,200.

Disclaimer: Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Location: Hancock's Bridge, New Jersey

Company: PSEG

Salary Range: $75,000-$100,000