Data Center Customer Operations Technician - Secaucus, NJ

Data Center Customer Operations Technician - Secaucus, NJ

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. This role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations. Servers, cables, fiber, oh my! If you like to 'rack and stack' this job could be for you.

Responsibilities

• Racks and stacks customer equipment
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Installs circuits requiring sophisticated fiber terminations
• Resolves work priorities from a ticketing queue and ensures adherence to all contributing times
• Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed
• Works with customers to troubleshoot issues
• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects
• Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.)
• Maintains detailed written records of all work activity
• Designs and leads cage/infrastructure modification projects
• Completes all assigned training in a timely manner
• Supports customer happiness through timely and detailed order execution

Qualifications: High School Diploma with equivalent work experience of 1-2 years. A natural curiosity and strong troubleshooting skills. Experience working in a critical facility where failure is not an option. Strong system level mechanical or electrical proficiency. You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation.

The targeted pay range for this position in the following location is: United States - NY3 New York City: 51,000 - 76,600 USD / Annual. Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Location: Secaucus, New Jersey